FREQUENTLY ASKED QUESTIONS
This page aims to answer all the frequently asked questions. If you have questions that aren’t addressed here feel free to email us at [email protected] or call (831) 454-8947.
Our herbs can be taken in a number of different ways. The easiest is to mix them into a glass of water, stirring well. They can also be added to juice and other drinks, including blending them into shakes and smoothies. Some people even just scoop the powders into their mouth then wash them down with water. Each herb or formula page will have details on how to best take them so check there.
Your first order also comes with the How to Take Herbs ebook, which will provide lots of new ideas as well as recipes.
Herbs can be taken successfully with or without food. If it is important to do so, one way or the other, it will be clearly spelled out on the product page and packaging.
Any time! First thing in the morning is a good time. A second time around noon or evening also works. It depends on how many times in the day you want to take the herbs. If there are specific recommendations this will be addressed on the product page and packaging.
It depends on the herb. Most of them are already processed with heat or other means and thus are fine to add to boiling water or cooked meals. In other cases were it is just a powder heat might cause the lose of some nutrition, like in pine pollen and the berry powders.
Yes. For some herbs you may want to take a break from them every once in awhile, which will be indicated on the product pages, but the majority of these are tonic herbs, meaning you can take them every day for the rest of your life and it wouldn’t be a problem.
This is individual to the person. There are no additives like caffeine but the energy stimulating of certain herbs like ant, rhodiola, schisandra, shilajit and more could cause some people to stay awake. The best bet is to try taking them at night and see if they keep you awake or not.
Certain herbs would be beneficial to take before a workout like our pre-workout formula. Others may be more beneficial afterward, like our post-workout formula. But the truth is even these are interchangeable. Once again, we recommend you experiment and find what works best for you.
Recommended dosages are included in the descriptions of each herb as well as on the packaging. You are encouraged to modify this amount up or down depending on how much you feel you need to get the results you’re looking for.
For more details watch the tincture video and read the article here. Tinctures should only be made out of herbs that are in whole form, like the pollens or ashwagandha. Most of what we have available has already been extracted so it would not be optimal to make a tincture out of it. If you want to do that get raw herbs elsewhere.
The best place to store herbs is in miron glass jars. Unless otherwise stated all herbs available here are shelf stable. It is suggested to store them by closing the bags or using other containers, in a cool, dry place. No refrigeration needed.
Most herbs will not counteract in any negative way unless otherwise noted.
Different herbs come from different places. Right now, the majority of our herbs come from China, India and Tibet. A few of them come from the USA. If you click the Additional Details tab on any product page you'll see where it is from.
We do independent testing each and every herb and these tests are posted on the product pages. In addition, we seek out the best quality herbs from reputable companies. Sometimes this involves changing our supplier as needed in order to stay committed to our high standards.
All of our single herbs are just that, 100% herb. No fillers or additives of any kind. The formulas are mixes of these single herbs and also have absolutely nothing added. No fillers. No chemicals. No additives. No excipients.
Side Effects and Problems
Yes. If there are that you shouldn’t we will let you know.
These will be listed on the individual page of each herb.
These will be listed on the individual page of each herb.
Shipping and Ordering Questions
We accept all major credit cards as well as Paypal. If you’d like to pay by Money Order or check please contact us by email or phone to give you a quote (including any necessary taxes and shipping).
Yes you can, although the fastest and most secured way is online through our store. You can see our number at the top and bottom of any page.
We are no longer able to ship to Spain, Germany and whole of Africa as a result of lots of packages being lost in transit. Apart from that, we ship all over the world.
We generally use USPS priority mail for shipping. If you’d like something different for whatever reason contact us by email or phone.
Your tracking number is created when we print postage from our shipping center. However, if you check it right away, as it will be emailed to you, it may come up with no information. The reason for this is that it won’t be in the shipping system until we deliver it to the post office and it is scanned in. Be patient and it will come up soon enough.
Please see our Refund policy page for details.
When you’re in the shopping cart, below the herbs you’ve selected is a box that says “Coupon code:” Enter the coupon code then click the :Apply Coupon" button. The discount should then be reflected in your order total.
No. I’m sorry you can only use one coupon code at a time unless specially noted.
Please signup for our email list which is found in the top right side bar on most pages (including this one). Then an email will automatically be sent to your email inbox. Usually this is instant but sometimes it may take a few minutes. Please check your SPAM folder as well. In that email is a link to a page that will show the coupon code you need to enter.