*IF YOU WOULD LIKE TO ARRANGE ALTERNATE SHIPPING OPTIONS FOR YOUR ORDER, PLEASE CONTACT US PRIOR TO PLACING THE ORDER. You may Call us M-F between 9am and 3 pm PST at 1-831-454-8947.
We offer free domestic shipping via USPS (US and also now all of North America) on all orders over $100. Note that this total must be over $100 after any coupons or discounts and before taxes to qualify.
If you do not qualify for this our rates are as follows:
Domestic – Ranges from $6.99-$7.99 per order
International (not including Canada or Mexico or US Territories) – $26.95 per order and up.
Most orders are shipped via USPS
Domestic orders may take 3-10 business days to receive. This is an estimate and we ask that you track your package using the tracking number we provide you when you order.
If deemed necessary, please allow at least 2 weeks before a resend/refund is issued. This pertains to if there are any issues with the shipment relating to the courier (USPS & FedEx & UPS).
International arrival times may vary between 2-4 weeks depending upon the destination the of shipment. Please note it may take up to 8. These are estimates.
If deemed necessary, we will process refunds at the 8-week mark.
We no longer ship to Spain, Germany, Italy, Singapore, and a whole of Africa as a result of large amounts of lost/damage packages.
For reshipments, the customer may be responsible for additional shipping fees.
There may be additional fees from customs as well. We have no jurisdiction over this and is the responsibility of the recipient.
If the package is “Delivered” per the tracking number, Lost Empire Herbs are not responsible for lost or stolen or missing packages, please open a claim with USPS/DHL/FedEx if this is the case.
Please call us at 1-831-454-8947 or email us at email@example.com with further inquiries.