Shipping

Order Processing:

The processing and packaging of orders in our facility will take 1-3 business days. Our shipping department ships daily, Monday through Friday, excluding holidays. This timeline may be delayed during sales and around holidays.

Accommodations:

We use USPS services for shipments within and outside the United States.

We will happily take requests from customers who desire a faster processing time. We understand our herbs are used to improve and support optimal health. If you need your herbs or formulas quicker, please email us directly, including your order number and shipping address.

Shipping Time:

Lost Empire Herbs is not in control of shipping delays. These companies operate outside of Lost Empire Herbs. We will do our best to support you if your order has been lost, stolen, or delayed. Please expect delays during December and January as the shipping carriers have a large volume of packages traveling at this time. There is no guarantee on delivery times, and orders will not be refunded unless lost, stolen, or undelivered.

International Shipping

Lost Empire Herbs is not liable for customs fees or duties the destination country may impose. Customs fees are the responsibility of the importer or the recipient of the goods, and any fees or taxes assessed by the destination country are the buyer's responsibility.

Please know any fees your country may impose before purchasing from Lost Empire Herbs.

Orders returned to Lost Empire Herbs due to unpaid destination county import fees may be refunded, excluding the cost of shipping when the order is returned to Lost Empire Herbs.

Located in Australia or New Zealand?

Lost Empire Herbs has proudly partnered with Revivify Health based out of Australia. Shop a large selection of authentic Lost Empire Herbs products, and enjoy quicker shipping times and reduced fees! By purchasing from Revivify, you must adhere to the policies set forth by Revivify Health as they differ from Lost Empire Herbs.

Click here to shop at Revivify Health. Click here to read the Revivify Health Store Return Policy.

International Restrictions:

Unfortunately, there are shipping restrictions in some countries. This is due to import regulations, product regulations, or regulations related to the pandemic.

Ashwagandha is considered an active pharmaceutical ingredient in Japan and therefore we cannot ship this item to Japan.

Unable to Place an Order?

If you cannot place an order on our website due to shipping restrictions, we may still be able to help!

Please complete this shipping request form, and we will contact you directly to determine the best way to get you an order.

Lost or undelivered package? Click here to review our refund policy for international orders.