*IF YOU WOULD LIKE TO ARRANGE ALTERNATE SHIPPING OPTIONS FOR YOUR ORDER, PLEASE CONTACT US PRIOR TO PLACING THE ORDER. You may Call us M-F between 9am and 3 pm PST at 1-831-454-8947.
We offer free domestic shipping via USPS (US and also now all of North America) on all orders over $100. Note that this total must be over $100 after any coupons or discounts and before taxes to qualify.
If you do not qualify for this our rates are as follows:
Domestic – Ranges from $6.99-$7.99 per order
International (not including Canada or Mexico or US Territories) – $26.95 per order and up.
Most orders are shipped via USPS
Depending on location and other factors, domestic orders may take 3-10 business days to receive. This is an estimate and we ask that you track your package using the tracking number we provide you when you order. You will receive this tracking number via email automatically when your package is shipped.
If deemed necessary, please allow at least 2 weeks before a resend/refund is issued. This pertains to if there are any issues with the shipment relating to the courier (USPS & FedEx & UPS).
International arrival times may vary between 2-4 weeks depending upon the destination the of shipment. Please note it may take up to 8. These are estimates.
International packages cannot be reshipped for free. If your package is returned to us and you need it sent back to you, you will be invoiced in order to do so.
Also, we are not responsible for customs, duties or fees your government may impose on international packages. The customer is responsible for any customs fees or duties that may be associated with their package. Please monitor your tracking information in the case that your package is temporarily held for inspection.
If deemed necessary, we will process refunds at the 8-week mark.
We no longer ship to Spain, Germany, Italy, Singapore, and the whole of Africa via our website as a result of large amounts of lost/damaged packages.
Please contact us via email if you live in one of these countries and would like to arrange an order.
For reshipments, the customer may be responsible for additional shipping fees.
There may be additional fees from customs as well. We have no jurisdiction over this and these fees are the responsibility of the recipient.
If the package is “Delivered” per the tracking number, Lost Empire Herbs are not responsible for lost or stolen or missing packages, please open a claim with USPS/DHL/FedEx if this is the case.
Please call us at (831)454-8947 or email us at firstname.lastname@example.org with further inquiries.