We are proud to offer free domestic shipping via DHL & FedEx (within the US and also now all of North America) on all orders over $100. Note that this total must be over $100 after any coupons or discounts to apply.
If you do not qualify for this our rates are as follows:
Domestic – Ranges from $4.99-$7.99 per order
International – $26.95 per order and up.
Most orders are shipped via DHL, though sometimes we also use FedEx Smart Post, at our discretion, depending on your order.
Domestic orders can take between 3-10 business days to receive.
Please allow at least 2 weeks before a resend/refund is issued if there are any issues with the shipment relating to the courier (DHL & FedEx).
International arrival times may vary between 2-4 weeks depending on the destination of shipment. Please note it may take up between 6-8 weeks in many cases. We will process refunds at the 8 week mark.
We are no longer able to ship to Spain, Germany and whole of Africa as a result of lots of packages being lost in transit.
For resends, the customer may be responsible for additional shipping fees.
There may be additional fees from customs as well. We have no jurisdiction over this and is the responsibility of the recipient.
If the package is “Delivered” per the tracking number, Lost Empire Herbs is not responsible for lost or stolen or missing packages, please open a claim with USPS/DHL/FedEx if this is the case.
Please call us at 831-454-8947 or email us at email@example.com