Shipping

Please read this page in reference to current shipping times and services during COVID19

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The following information is all valid for Lost Empire herbs products excluding clothing/gear.

We offer free domestic shipping via USPS  (All of North America) on all product orders over $100. Note that this total must be over $100 after any coupons or discounts and before taxes to qualify.

If you do not qualify for this our rates are as follows:

Domestic – Ranges from $6.99-$7.99 per order

International (not including Canada or Mexico or US Territories) – $26.95 per order and up.

Most orders are shipped via USPS. 

Time from Order to Delivery, and more…

Domestic:

We ship orders in the order they are received. Most orders, unless otherwise delayed due to environmental factors or shutdowns beyond our control will ship within 72 hrs of placing your order, and are usually delivered within 2-6 days of shipping.

• Please note we cannot control shipping times by USPS or other carriers. In the event of holidays, pandemics, and strikes your order may take longer than usual to receive. Save your tracking number and keep an eye on your package to avoid additional delays.

International:

We ship orders in the order they are received. Most orders, unless otherwise delayed due to environmental factors or shutdowns beyond our control will ship within 72 hrs of placing your order, and are usually delivered within 1-6 days of shipping.

• Please note we cannot control shipping times by USPS or other carriers. In the event of holidays, pandemics, and strikes your order may take longer than usual to receive. Save your tracking number and keep an eye on your package to avoid additional delays.

Lost Empire Herbs is not responsible for customs, duties or fees other governments/customs may impose on international packages. The customer is responsible for any customs fees or duties that may be associated with their package. Please monitor your tracking information in the case that your package is temporarily held for inspection. Customs inspection may take several days.

If deemed necessary, we will process refunds for international orders at the 8-week mark if the package is obviously lost or stolen. This time frame will increase during times of holidays, pandemics, strikes and any other REASON shipments may be delayed.

• We no longer ship to Spain, Germany, Italy, Singapore, and the whole of Africa via our website as a result of large amounts of lost/damaged packages. Please contact us via email if you live in one of these countries and would like to arrange an order. You will need to fill out a special form in order to make these arrangements.

Please call us at (831)454-8947 or email us at [email protected] with further inquiries.

Clothing orders;

Lost Empire Herbs Clothing is supported by a third party and therefore sold separately on our site. “Gear” or clothing orders are not included when calculating free shipping.

Gear will ship separately and may arrive before or after other products you have purchased on the same date. The gear is shipped from a different fulfillment center and at this time cannot be packaged together with other Lost Empire Herbs products. For more information please reach out to our support team.