*We require a 24-hour shipping delay on ALL orders. (If an order is placed on a Friday or Saturday this will delay shipment until the 1st working day)
We are proud to offer free domestic shipping via USPS & UPS Innovations (within the US and also now all of North America) on all orders over $100. Note that this total must be over $100 after any coupons or discounts and before taxes to qualify.
If you do not qualify for this our rates are as follows:
Domestic – Ranges from $6.99-$7.99 per order
International (not including Canada or Mexico or US Territories) – $26.95 per order and up.
Domestic orders can take between 3-10 business days to receive.
Please allow at least 2 weeks before a resend/refund is issued if there are any issues with the shipment relating to the courier (USPS & FedEx & UPS).
International arrival times may vary between 2-4 weeks depending on the destination the of shipment. Please note it may take up between 6-8 weeks in many cases. We will process refunds at the 8-week mark.
We are no longer able to ship to Spain, Germany, Singapore, and a whole of Africa as a result of lots of packages being lost in transit.
For resends, the customer may be responsible for additional shipping fees.
There may be additional fees from customs as well. We have no jurisdiction over this and is the responsibility of the recipient.
If the package is “Delivered” per the tracking number, Lost Empire Herbs is not responsible for lost or stolen or missing packages, please open a claim with USPS/DHL/FedEx if this is the case.
Please call us at 831-454-8947 or email us at [email protected]