We’re proud to offer a 365-day money back guarantee on any and all of our herbs. If you don’t get the results you want, simply request to return the bag or bottle or apply for a refund/store credit/exchange, even if you’ve used it all, and we’ll refund 100% of your money.
This is offered so that you can try out any of our herbs to find if they’re right for you. And since nothing works for everyone we have this refund policy available so you can try out multiple herbs and formulas to find out what is right for you.
Before you submit your request do you meet the following criteria?
Note that there are some limitations on this to help prevent abuse.
- You may only receive a refund on one bag or bottle of each product. This should be plenty for you to give the product a genuine try. (This is because we’ve had returns of up to eight completely used bags. If it’s not working after one bag or bottle it’s probably not the best herb for you.)
- You may only receive a refund of up to five different herbs or formulas. (This is to prevent someone using our entire product line and saying nothing had worked.)
- If you order more than once, unless otherwise stated by one of our customer service representatives, this voids your refundability for your previous orders. (This is because we’ve had people order three different times then refund everything at once.)
- If you ask for an exchange instead of a refund, you cannot then get a refund on the exchanged products.
- There are no refunds on t-shirts and gear, as well as consultations and anything from the bargain bin.
- VIP items are not subject to this policy and are considered a final sale.
- Lost Empire Herbs reserves the right to make a decision on a case to case basis depending on the situation of the returned items.
We trust that you’ll be honest about using our generous refund policy and not abuse it. But because some people have done so, we’ve needed to put these few limitations in place.
Ebooks are available for a refund if you do not like them for any reason. As there is nothing to return we trust your honesty in this matter.
Do You Qualify for a Refund?
Please thoroughly and accurately fill out the form below.
We will contact you with further details once your request is processed, allow 3 business days to process this request.
In the case of faulty products, we will replace them at no extra cost. If your order is lost in shipping we reserve the right to ship a new order to you or give you a complete refund. Please be aware that we ask a minimum of two weeks for domestic and six weeks for international orders to put this in effect, as sometimes shipping is delayed that long (especially in customs).
If your order is six months or older we’ll need to refund you by check. We are not responsible for any bank fees that may be associated with cashing this check.
**Please note, you may be responsible for shipping charges back to us, and the shipping and handling charges will not be refunded to you. You are also responsible for tracking your package back to us, please request a tracking number and keep it in a safe place, when you ship your parcel back.
Lost Empire Herbs
195 Aviation Way
Watsonville, CA 95076