Email is our preferred method for you to get in contact with us. We’ll get back to you as soon as we possibly can.
You may also reach us by phone.
We are a very small, family owned company, so thank you for being patient while awaiting a callback.
Our customer service hours are:
Monday-Friday 9:00 am till 3:00 pm PST
Please make sure to leave a brief message with your name, phone number and order # (if you have it) and only leave one voicemail for us so we can better & more efficiently serve you.
We process Refunds once a week, so if you are waiting for a refund to be processed, please be patient as it will get done.
Lost Empire Herbs
195 Aviation Way
Watsonville, CA 95076