I ordered some of the Pine Pollen tincture and was impressed with the fast shipping time, the email confirmation and followup from the staff regarding not only the order, but the answers and suggestions to some questions I had regarding the product and how it would work. Have only just begun to take it, but I do believe it is working!! Have in the meantime ordered some other products and the response time by the staff is almost unheard of. Other companies could learn a thing or two about PR from Lost Empire. Keep up the good work!!!!!!!!!!